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Dr. Nils HÜSKE

Volkswagen
Head of Customer Experience Strategy and Innovation
Dr. Nils Hüske is the Head of Customer Experience Strategy and Innovation at Volkswagen brand. He
is in charge of identifying the right ideas to enrich Volkswagen’s We Ecosytem and building a unique
and seamless customer experience.
Dr. Hüske is a particle physicist by education, having first-hand experience working with neural
networks and other machine learning techniques. Dr. Hüske started his industry career at the global
strategy consultancy Roland Berger in its Automotive Competence Center. Within Volkswagen, he
first served as a Senior Manager at its internal top management consultancy Volkswagen Consulting,
focusing on future-oriented topics such as the high-power charging joint venture Ionity and the
Group Digitalization Strategy.
The Volkswagen brand is one of the world’s most successful volume carmakers. The Group’s core
brand maintains facilities in 14 countries, where it produces vehicles for customers in more than 150
nations. In 2017, the Volkswagen brand delivered 6.23 million vehicles.